- Shipping Information
- Refund, Returns and Cancellation Policies
- Product Information
- Limitation of Liability
- Handling and Disposal
- Updating Account Information
Shipping Information:Orders ship within 48 hours. Sorbent Solution offers FREE shipping on most orders over $75, via Ground UPS to Business addresses. Truck deliveries are made at curbside. Customer is responsible to unload the product. If lift-gate service is required, notify Sorbent Solution at time of order, and a liftgate fee will be charged. If you are a residential customer additional fees may apply but you will only be charged actual costs of delivery. Effective January 31, 2013 on orders less than $75.00, Sorbent Solution will add a shipping & handling charge of only $15.00. This charge is subject to change based on current shipping costs and will be updated on this site accordingly.
Refund, Returns and Cancellation Policies:Sorbent Solution will accept returns and offer refunds subject to our Warranty policy. Orders may be cancelled only prior to shipping and are subject to a processing fee of 10% of the order excluding any shipping or handling charges. To cancel an order, send email to Sales@SorbentSolution.com.
Product Information:All information provided about Sorbent Solution products is based upon testing and data and is accurate to the best of our knowledge. Reliability of this information is not subject to any definitive guarantee.
Warranty:Sorbent Solution will replace Sorbent Solution products found to be defective in material or workmanship. To be eligible for replacement under this warranty, buyer must issue written notice to Sorbent Solution within thirty (30) days of purchase. This warranty does not extend to product abuse, misuse, neglect, accident, nor to products repaired or altered by any other than Sorbent Solution. This warranty is exclusive and in lieu of all other warranties, expressed or implied.
Limitation of Liability:Sorbent Solution’s liability for its products does not exceed the purchase price paid for its products. Sorbent Solution is not liable under any circumstances for any special, indirect, consequential, or punitive damages, including, but not limited to loss of profits, loss of business opportunities, or loss of goodwill, even if advised of the possibility of such damages.
Handling and Disposal:Liquids absorbed by Sorbent Solution’s products remain in their original states and are not rendered less hazardous, less toxic, or less flammable by absorption. When handling, storing, disposing of or cleaning Sorbent Solution’s products after use, use caution that is appropriate for the original liquids absorbed. For more information regarding proper handling, consult the Material Safety Data Sheet for each liquid absorbed. Please note that all Sorbent Solution’s products must be transported and disposed of in compliance with local, state and federal regulations. Sorbent Solution cannot recommend specific handling and disposal procedures due to variances in regulations, applications, and liquids used
What Information Is Collected:
Sorbent Solution does not collect information about you as a requirement to navigate a majority of the Site. However, we do collect some information as part of the order process, the following information is collected from shoppers: Your name, shipping/billing address, e-mail address, phone number, credit/debit card Information and other purchasing and business information as well.
How That Information Is Used:
Sorbent Solution may use the information to fill your order, to contact buyers if they have questions, or to send email with special offers. We do not sell, trade, or rent your information to others, but will only use the information you provide to support and enhance your relationship with us.
Periodically Sorbent Solution may send you information about various products which we feel may be of interest to you. If you do not wish to be included in our marketing list simply tell us by sending us an email at sales@SorbentSolution.com
Our Commitment To The Security of Your Data:
Sorbent Solution works to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input in an effort to protect your information.
Sales@SorbentSolution.com or 267-568-7077